Office Policies

Courtesy reminder calls provided 48 hours in advance of appointment
24 hour notice required for cancellation
$75 charge billed for new patient office visit appointment no show or cancel less than 24 hours
$50 charge billed for follow up patient office visit appointment no show or cancel less than 24 hours
$150 charge billed for surgery or cosmetic appointment no show or cancel less than 24 hours

Prescription medications sold in our office are nonrefundable due to quality control
We no longer accept prepayments for prescription products
You must be present to purchase a prescription product

Retail products must be in their original packaging & unopened for exchange/refund within 15 days with a 20% restocking fee
After 15-30 days we will exchange a product the same day as you bring the item into the office, but no longer offer a credit
Beyond 30 days products are nonrefundable and nonreturnable
Products must be exchanged for other products the same day
The exchange of products is not valid towards cosmetic treatments
Special orders with shipping costs must be paid for at the time of the order & we will notify you when the item(s) arrives; if after 2 weeks we do not hear back or if the item is not picked up, then we will put the item(s) back on the shelf

Payment is due at time of service.

This includes:

Mercer Island Dermatology